Seido Knives Limited Lifetime Guarantee

At Seido Knives, we take pride in the craftsmanship and durability of our products. That's why we back them with a Limited Lifetime Guarantee that covers manufacturing defects for the usable life of the product, under normal and intended use.

What’s Covered

We guarantee our knives against defects in materials and workmanship that arise during proper use. If a knife is found to have a genuine manufacturing defect, we will replace it at no cost, subject to the terms below.

What’s Not Covered

Our guarantee does not cover issues that result from anything other than a manufacturing defect, including but not limited to:

• Misuse, abuse, or neglect (e.g., using the knife to pry, twist, or cut bone or frozen food)
• Improper maintenance (e.g., dishwashing, soaking, not drying after cleaning, or storing in damp conditions)
• Handle damage (including resin or wood handles) caused by exposure to water, high heat, direct sunlight, dishwashers, impact, or improper storage
• Rust, stains, discoloration, or cosmetic wear from regular use
• Damage from drops, accidents, product alterations, or sharpening with inappropriate tools
• Loss or theft
• Use in commercial or industrial settings
• Claims made more than 30 days after discovery of the issue

How to Submit a Warranty Claim

To initiate a claim under our Limited Lifetime Guarantee, customers must:

1. Report the issue within 30 days of noticing the defect
2. Ensure the claim is made within 12 months of the original purchase date
3. Provide the following:

• Valid proof of purchase
• Photos or videos clearly showing the issue
• A brief explanation of how the knife was used, cleaned, and stored

Proof & Evaluation Process

All claims are reviewed by our quality assurance team. If, after review, the knife is found to have a genuine manufacturing defect, we will replace it at no cost in accordance with this policy.
Please note:

• Claims involving handle damage require clear evidence that the knife was properly cared for and not exposed to moisture, extreme heat, sunlight, dishwashers, or impact.
• If the issue is determined to be the result of misuse, neglect, improper maintenance, or normal wear, the claim will not qualify under this guarantee.

Exclusions and Limitations

• This guarantee is non-transferable and only applies to original purchasers of authentic Seido knives purchased through SeidoKnives.com or authorized retailers.
• We reserve the right to decline claims that do not meet the criteria stated above.
• No other warranties are expressed or implied, except as outlined in this policy.