Frequently Asked Questions

You've got questions?

We've got answers!

Before contacting us, please review our most commonly asked questions and answers below. If you don't find the answer you're looking for, please use the contact-us form, chat box or email us directly at support@seidoknives.com and we will gladly assist you!

Here are some commonly asked questions about our Seido™ Kitchen Knives!

Product

Q. Can you describe each knife and their unique function?

8" Chef knife and 7" Santoku: Our most popular kitchen knives. These knives are sharp enough to slice through tough meat and easy enough to chop through vegetables. 

8" Serrated (Bread) Knife: Effortlessly slices through bread. It allows you to saw through a tough crust without mangling or compressing the tender crumb within.

8" Slicing Knife: The blade is more flexible and longer than a regular carving knife. Slicing knives are perfect to delicately cut thinner slices of roast, fruits and vegetables.

7" Cleaver knife: Largely used as a butcher knife intended for hacking through bone. The knife's broad side can also be used for crushing, in food preparation (such as garlic).

6" Boning (Fillet) knife: The special curved blade of the knife allows you to cut meat away from bones and joints from meat and fish, and its flexibility allows for thin, precise cuts.

5" Santoku knife: A smaller Seido knife to easily chop through vegetables. Crafted with a hammer forged finish to prevent food from sticking to the blade as you cut.

3.5" Paring Knife: This is a straight-edge multi-function knife that has many uses. Due to its size, the paring knife is an excellent tool for any food that requires attention to detail. Ideal for peeling and paring ingredients.  


Q. Does the 8-piece knife set have everything I need in the kitchen?

  • Chef Knife 8"

  • Slicing Knife 8"

  • Bread Knife 8"

  • Santoku Knife 7"

  • Cleaver Knife 7"

  • Boning Knife 6"

  • Santoku Knife 5"

  • Paring Knife 3.5"

  • Gift / Storage Box

Seido Kitchen Knife Set Dimensions

Q. How do I clean and care for my Seido™ knives?

These knives are very easy to care for. Simply avoid the dishwasher,  wash after use but do not soak or leave it submerged in water and immediately dry with a towel; and you’ll never have an issue. For more product care information see: care & maintenance.

Q. What's inside each Seido™ knife set?

Our most popular and best value knife set is the 8-piece chef knife set. We do however have smaller sets. Here's what's in each set:


8-Piece Chef Knife Set:

8" Chef knife, 8" Slicing knife, 8" Bread knife, 7" Cleaver, 7" and 5" Santoku, 6" Boning knife, and 3.5" Paring knife


6-Piece Chef Knife Set:

8" Chef knife, 8" Bread knife, 7" Cleaver, 7" and 5" Santoku, and 3.5" Paring knife 


5-Piece Chef Knife Set:

8" Chef knife, 7" Cleaver, 7" and 5" Santoku, and 3.5" Paring knife 


4-Piece Chef Knife Set:

8" Chef Knife, 6" Boning Knife, 5" Santoku, and 3.5" Paring Knife 

Q. What are the Seido™ Master Chef Knives made from?

STEEL: 7CR17 High-Carbon Stainless Steel (high corrosion resistance and durability)

HRC RATING: 58 (will hold a sharp edge)

BLADE EDGE ANGLE: 15°(ruthlessly sharp)

HANDLE MATERIAL: Pakkawood (will not warp or absorb water)

Q. Are your knives made by Japanese blacksmiths?

Our artisan knives are traditionally crafted by our expert Japanese blacksmiths with a combined 100 years of experience. We only use premium materials. Our Seido 8-pc Master Chef Knives are specifically crafted using 7cr17 high-carbon stainless steel. Each knife is meticulously and precisely handmade. 


Our Seido Damascus Series knives are specifically crafted using imported Japanese VG-10 super steel. Our blades are heat treated, cold-rolled and annealed to reveal the layered Damascus pattern. We have served over 50,000 customers worldwide and counting. We always offer unparalleled quality without compromise. Our fundamental principles are quality and loyalty to our customers without exception. Our competitive pricing is due to the fact that we are true to our customers; we cut out the bloat caused by the middleman and sell directly to you! That means you get high-quality products, at an honest price.

Q. Are your knives made from Damascus Steel?

Q. Is there a money back guarantee?

We are incredibly confident that you will like our Seido Knives that we offer a 30 day no-risk, money-back satisfaction guarantee. If you are not 100% satisfied with your purchase, reach out to our customer support team and we will provide you with a full refund: no questions asked!

Ordering

Q. Can I buy Seido knives as a gift?

Now that's a great idea! Our customers regularly gift the Seido 8-piece and 5-piece Master Chef knife set to their friends or family chefs and home cooks. It comes in a beautiful gift box which is perfect for the occasion. Simply enter their delivery address at checkout and the lucky recipient will receive your kind gift - we'll make sure it gets there!

Q. Can I cancel my order?

Orders can be canceled so long as the order has not been shipped. If you want to cancel your order please contact our support team immediately after purchase. There is no guarantee that we can cancel your order after that timeframe as we start processing orders immediately.

Q. Can I make a change to my order?

If your order has not yet shipped and you want to make a change, please contact us right away at support@seidoknives.com with your Order ID or email so that we can assist you and make any necessary amendments. Alternatively, you can also use the self-service chat widget. Please note, once your order has been shipped we will not be able to make any amendments. 

Q. Will I receive a confirmation when I place my order?

Yes, you will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information. If you provide your mobile number at checkout, then you may also receive SMS text updates.

Q. How can I pay for my order?

Accepted payments include: Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay and Google Pay. We also accept installments by AfterPay; 4-interest-free payments. Learn more here.

Q. Is the checkout on this site safe and secure?

You can be absolutely sure that all purchases here are 100% safe and secure using the worlds best checkout and are SSL-encrypted to protect your data!

Q. If I order multiple items, do they come in the same package?

Depending on the products ordered, typically, multiple items come in separate packages because we try to provide the fastest shipping time possible and at times we ship from multiple warehouse locations.

Q. Do I need to pay customs on my order?

US orders do not need to pay any customs fees.


However for all other international orders, please note that you may be subject to tariffs and duties and are responsible for any country-specific tariffs and duties, charged by your government to the purchasing party for importing items. Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties may be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. We are legally obligated by Border Agencies to show the original price of any of the item(s).

Shipping / Tracking

Q. Do you ship worldwide?

Yes, we offer worldwide shipping. 

Q. How much does shipping cost?

U.S. & Canada Shipping is free! We understand that a good kitchen knife set is a much needed investment and we don't want you spending any more then you need to. Shipping charges apply to all other international countries.

Q. Do you offer shipping protection?

Yes. We offer A+ Shipping Protection, which gurantees the replacement of your product(s) in the event of lost, stolen or damaged goods. A+ Shipping Protection ensures coverage for your shipment for uncontrollable events.


Claims must be filed no later than 10 business days after the expected delivery date or 20 business days after the expected delivery date for APO and similar shipments. Claims can be filed here.

Q. What is: A+ Shipping Protection?

A+ Shipping Protection is a third-party application, that allows our customers to buy shipping protection for all orders. A+ Shipping Protection ensures protection from lost, stolen, or damaged goods.


A+ Shipping Protection is added to each order by default, but may be waived by the customer at checkout by deselecting the A+ Shipping Protection toggle option. However, your Seido Knives are a quality investment and therfore we strongly recommend you get shipping protection. If coverage is waived by the customer, or when claims are not filed in accordance with the guidelines here, Seido Knives will not be liable for lost, damaged, or stolen items.

Q. Can I track my order?

Once your order is processed, you'll be sent an email with a tracking number. You can then track your order by clicking the link in your email or directly through our website on the "Track My Order" page.

Q. How long will it take to dispatch the order?

It will take between 1 to 2 business days.

Q. How long will it take for my items to arrive?

We offer Free standard shipping in North America with Fast, Priority shipping also available.


Free, Standard U.S. & Canada shipping can take between 2-7 business days depending on location.

Fast, Priority U.S. & Canada shipping usually takes between 1-4 business days.


UK, Ireland, Australia and New Zealand can expect between 7-15 business days, however almost all European, African and Asian countries can experience longer ship times.


For International orders, please allow between 7-20 business days for delivery.


Please see our shipping policy for more info.


Q. Do you deliver to P.O. Boxes?

Yes, but it would greatly depend on if the size of the PO Box can accommodate the package. We therefore don't recommend P.O. boxes. 


Warranty & Returns

Q. How does the lifetime warranty work?

We’re perfectly confident in the product we’ve made, this is why we provide a ‘no-questions-asked’ return policy. In addition to our 30 days no-risk money back guarantee, we also offer a FREE limited lifetime warranty against manufacturing defects in material and construction, and to perform as advertised when properly used and maintained. 


We take great pride in our Seido™ knives and therefore we only tolerate excellency - nothing less. Please contact us and we will gladly schedule a return and issue a replacement if there are quality issue with the knives.

Q. Can I return my Seido knives?

Yes, we accept returns. We have a 30-day no-hassle money back guarantee return policy (please see our return policy for more details). Which means you have 30 days after receiving your item to request a return. If you aren't completely satisfied with your product, please reach out to our customer service team and we'll try to resolve the issue. To start a return, you can contact us at support@seidoknives.com.  Please see our return policy here for more details.

Seido Knives Product Unboxing | Review