Shipping policy

Shipping

Upon purchase, our fulfillment team swiftly processes your order, typically within 4 hours.

Shipping Options

  • Free Shipping in U.S. & Canada
  • Fast Priority Shipping Available (surcharge applies)
  • Expedited 2-Day Shipping Available (surcharge applies)
  • Shipping charges apply to all other international countries

Delivery Times

  • U.S. & Canada: 3-5 business days (Free Shipping available)
  • UK, Europe, Australia, New Zealand: 7-15 business days
  • African and Asian countries: Longer delivery times

Specifics

  • U.S. & Canada Standard Shipping: Typically 3-5 business days
  • International Shipping: 7-15 business days

Carriers

  • U.S.: FedEx, UPS, USPS, DHL, or regional couriers
  • Canada: Canada Post, FedEx, UPS, DHL, or regional couriers
  • UK: Royal Mail, FedEx, DHL
  • Australia: Australian Post, FedEx, DHL

Important Notes

  • Fulfillment Time: Orders may take up to 1-2 business days to process, though we strive for a swift turnaround, typically within 4 hours.
  • Delivery times may vary due to shipping method, carrier issues, weather conditions, or global circumstances beyond our control (e.g., pandemics or epidemics).
  • Customs policies vary; contact your local customs office for details.
  • We do not accept responsibility for additional charges (customs clearance, import duties, or local taxes) over which we have no control.

Please Note

  • We do not ship to PO boxes.

Thank you for your understanding.

For any questions, please contact our support team at support@seidoknives.com.

 

What is A+ Shipping Protection?

A+ Shipping Protection is a third-party application, that allows our customers to buy shipping protection for all orders. A+ Shipping Protection ensures protection of customers' shipments in case of lost, stolen, or damaged goods.

Lost Orders 

  • An order is considered lost if tracking never confirms package status as "delivered"
  • If tracking shows no movment for five (7) business days (14 business days for APO and similar orders), it will be considered "lost" and will be eligible for replacement through the A+ Shipping Protection offered by Seido Knives. 
  • If there are known delays due to weather, pandemic or similar nationa/regional issues, the time above may be extended up to five (5) additional business days (regardless of domestic or APO/FPO, etc. delivery address).

Claims for loss must be filed no later than 10 business days after the expected delivery date for domestic deliveries and 20 business days after the expected delivery date for APO and similar shipments. File claims here.

Stolen or Misdelivered Orders

  • An order is considered stolen or misdelivered if tracking confirms package status as "delivered," but the customer claims non-receipt
  • Please wait 3 business days from the day your package status was marked delivered to allow for the carrier to correct a potential misdelivery or incorrect status update to a shipment. 
  • When filing claims for stolen or misdelivered goods, customers may be required to file a police report when the value is over $100 or when mutilple claims have been filed by the same customer.

Claims for stolen or misdelivered goods must be filed no later than 10 business days after the carrier's reported delivery date for domestic deliveries and 20 business days after the carrier's reported delivery date for APO and similar shipments. File claims here.

Damaged Orders

  • An order is considered damaged if goods are deivered in an unusable condition due to carrier mishandling, packaging failure or other event in transit. 
  • Please include photo reference of damaged item and packaging received, as well as any information regarding apparent repacking or tampering of the original packaging. 

Claims for damage must be filed no later than 5 business days after the delivery date for domestic deliveries and 7 business days after the delivery date for APO and similar shipments. File claims here.