Yes! You will get a confirmation email after you have placed your order, and another when your order is dispatched. If you haven't received any emails from us please check your spam folder. If you entered an incorrect email address, please use the chat or contact page to reach our support team so we can make the correction.
Enjoy A FREE Lifetime Warranty
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Frequently Asked Questions
Q. Will I receive a confirmation once I order? YES!
Q. Is there a 30-day money back guarantee? YES!
We are incredibly confident that you will like our Seido products that we offer a 30-day money-back; satisfaction guarantee. If you are not 100% satisfied with your purchase, reach out to our customer support team and we will provide you with a refund and schedule your return.
Q. Can I track my order? YES!
Once your order is processed, you'll be sent an email with a tracking number. You can then track your order by clicking the link in your email or directly through our website on the "Tracking" page.
Q. Are your knives made by Japanese Blacksmiths? YES!
Our knives are traditionally crafted by our expert blacksmiths with a combined 200 years of experience. We only use premium materials. Our Damascus plated knives are specifically crafted using super steel high carbon stainless steel. Each knife is meticulously hand crafted. The blades are heat treated, cold-rolled and annealed to reveal the layered Damascus pattern. We have served over 20,000 customers worldwide. We always offer unparalleled quality without compromise. Our competitive pricing is due to the fact that we are true to our customers; we make small margins but profit from volume.
Q. How can I pay for my order?
Accepted payments include Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay and PayPal. We do not offer cash on delivery.
Q. How does the lifetime warranty work?
We’re perfectly confident in the product we’ve made, this is why we provide a ‘no-questions-asked’ return policy. In addition to our 30 days no-risk money back guarantee, we also offer a FREE limited lifetime warranty against manufacturing defects in material and construction, and to perform as advertised when properly used and maintained.
We take great pride in our products and therefore we only tolerate excellency - nothing less. Please contact us and we will gladly schedule a return and issue a replacement if there are quality issue with the knives.